Clinical / Hospital Liaison

Location: Chicago Medical District, IL
Date Posted: 01-02-2019
Position: Clinical Liaison

Overall Responsibility:  Acts as the primary liaison between local hospitals and assigned Symphony Post Acute facilities. Responsible for generating referrals and disseminating the inquiries to an appropriate facility. Assist referral sources in identifying patients with care needs that match the services provided by the agency, educate potential patient and family regarding services provided, facilitate the admissions process, and communicate with appropriate referral facility staff and to facilitate necessary sign-on/admissions paperwork.

Job Duties:
  • Preform pre-admission screens in order to facilitate the admission decision and ensure transition of care.
  • Assist referral sources with identification of appropriate patients and educate regarding the care and services available.
  • Communicate transfer, admission, clinical and financial information to appropriate facility staff members.  Ensure that the facility is prepared for the admission.
  • Meet with patients and families to discuss the transfer process, anticipated treatment, expected outcome and financial implications.
  • Obtain necessary medical and financial information and documentation to ensure clinical and financial standards are met.
  • Manage the facility(ies) relationship with referral sources as being the primary source for information regarding services. 
  • Conduct regular visits to assigned hospitals and facilities to build and maintain relationships with Discharge Planners, Case Managers, Physicians. Maintain regular visits that serve as educational opportunities for the referring facility staff. 
  • Develop knowledge about the market needs and identify potential trends (regarding patient needs and competitors). 
  • Bachelor’s degree in nursing, healthcare, business administration or other healthcare related field, preferred
  • Registered Nurse or Licensed Practical Nurse with current licensure to practice professional nursing in the state, preferred
  • Minimum of two years experience as a health care
  • Demonstrates ability to work with other health care clinicians, development of home plan of care, and knowledge of third party reimbursement.
  • Self directed and able to work with minimal supervision.
  • Demonstrate excellent observation, verbal and written communication skills.
  • Must be a licensed driver with 24-hour access to a reliable automobile that is insured in accordance with state and/or organization requirements
Skills:  Excellent Written and Verbal Communication and Organizational Skills, Strong Computer Skills, Passion for helping others, Team Player, Financial Planning and Strategy, Creative Marketing Concepts, Sales Planning, Competitive Analysis, Understanding the Customer, and Building and Maintaining Relationships

Benefits: variety of executive insurance options, vacation, sick, personal, holidays, 401k match, company paid life insurance, voluntary benefits, tuition reimbursement for careers within the organization, flexibility and much more
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